Shipping (Small Items)

​

We will deliver your items to the address you specify upon ordering your goods. Please ensure that the address is accurate as we cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

​

We aim to pack and dispatch your items within 2 working days of receiving your order, subject to stock availability. If your order contains a bespoke item then this may take longer, however, we will be in contact with you to discuss the turnaround time.

​

Delivery of goods will usually take between 2-4 working days after being dispatched. If you have not received your items within 6 working days please contact us. We will highlight on the website if delivery at certain times of the year will take longer than stated above.

 

Orders placed after 3 pm will be dealt with the following working day. 

 

Orders placed over the weekend will be processed on Monday. 

Postage and Packing charge has been set at

​

•  Mainland UK £5.95

•  Northern Ireland £7.95

•  Isle of Man £7.95

•  Isle of Wight £7.95

•  Scotland £7.95

• Ireland £10.95

If you wish to order goods from outside these areas please contact me directly and I will obtain a quote.

​

​

​

Shipping Large Items (Furniture)

 

Delivery of large furniture items may take up to 7-10 days. Charges vary depending on location - please send me your postcode so I may be able to get you a delivery price.

 

Once the order is placed we will contact you with an additional bespoke shipping charge.

 

We use a White Gloved Delivery Service for our furniture. Items will be collected from ourselves and delivered to your door - they will not be put on any conveyor belts.

 

Returns

We genuinely hope you are delighted with your Champagne & Ginger purchase, however in the instance you aren’t then we may offer a return.

Please return the item within 7 working days of receipt. We will offer you an exchange or refund provided that the goods are returned unused, in a saleable condition, unwashed and repacked in their original packaging. Unfortunately, we can’t fulfil an exchange or refund if this isn’t the case. Please state the reason you wish to return the item and whether you wish to have a refund or exchange.

 

Please return to:- 

Champagne & Ginger

7a Fen Road​

Heighington

Lincoln

LN4 1JL

​

When returning please ensure the parcel is packaged well to ensure the goods aren’t damaged upon return to us, in this instance, we may not be able to offer the exchange or refund. We highly recommend that the returned parcel is sent with proof of postage and with an insured, registered delivery service as we are unable to accept liability for goods lost or damaged in transit to us.

All goods received that are faulty or damaged will be refunded or replaced. Please keep the original packaging and send us photographic evidence of the damaged packaging so we can claim from the postal courier.

​

If you wish to discuss your returns prior to sending them back please contact me on email

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of your approval or rejection of your refund. If you are approved then your refund will be processed and a credit will automatically be applied to your original form of payment within a certain amount of days.

​

All returns, except where the goods are faulty are to be returned and paid for by the customer and are non-refundable.

All bespoke orders are made to your specific requirements and unless they arrive to you damaged we cannot accept returns.

Please Note: Unfortunately, we do not accept returns for our restored furniture items. We do provide lots of detailed photos to help decide if the item is right for you. We are happy to send more photos upon request.

​

Product Descriptions

We have worked hard to photograph and describe our products the best we can using measurements and colour description. However the specifications and product details intend to give a general description and there may be a slight variation in the colour and finish. The variation may be due to lighting, product positioning, photographic angle, the item being of handmade or bespoke nature or a technical error.

​

​

​

​